Company: Loren’s Full Time
Keizer, OR
Posted 13 days ago
- Loren’s Sanitation is seeking a professional who acts as a bridge between a company and our customers, primarily responsible for answering questions, resolving issues, and providing information to ensure customer satisfaction through various communication channels.
- Ability to work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Responds effectively and courteously to customer service inquiries, requests or complaints. Returns all customer calls in a timely manner.
- Notifies the appropriate personnel to respond to the customer’s problems and concerns. Researches and resolves issues in a timely manner.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Enters service and route data into computer for billing and route scheduling purposes.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and employees to determine service requirements and resolve problems or complaints via phone & by email.
- Cover for the reception desk when necessary
- Competitive Compensation
- Paid Vacation / PTO
- Paid Sick Time
- Performance-based Career Growth Potential
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Aflac
- 401(k)
- Paid Training
- 8-hour shift
- Monday to Friday
Job Features
Job Category
Office
Experience
NA
Posted Date
02/05/2025