Customer Service Representative

Company: Loren’stool box Full Timelocation Keizer, ORcalendar Posted 13 days ago

 

  • Loren’s Sanitation is seeking a professional who acts as a bridge between a company and our customers, primarily responsible for answering questions, resolving issues, and providing information to ensure customer satisfaction through various communication channels.
  • Ability to work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Responds effectively and courteously to customer service inquiries, requests or complaints. Returns all customer calls in a timely manner.
  • Notifies the appropriate personnel to respond to the customer’s problems and concerns. Researches and resolves issues in a timely manner.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Enters service and route data into computer for billing and route scheduling purposes.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and employees to determine service requirements and resolve problems or complaints via phone & by email.
  • Cover for the reception desk when necessary

  • Competitive Compensation
  • Paid Vacation / PTO
  • Paid Sick Time
  • Performance-based Career Growth Potential
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Aflac
  • 401(k)
  • Paid Training

  • 8-hour shift
  • Monday to Friday

Job Features

category Job Category

Office

tool box Experience

NA

calendar Posted Date

02/05/2025

How to Apply

Download a job application, then after completing each field return to our office, or send via email.